M.S. Human-Computer Interaction
B.A. Visual Communications
A.A Associate of Arts
CITI Certificate
IXDA Chicago
Member of the Golden Key
International Honour Society
Implemented the double diamond process to facilitate the development of a dashboard to help engineers monitor compressors from refineries.
Produced wireframes and user flows to develop solutions based on qualitative and quantitative research.
Worked closely with software engineers to identify where data is coming from, to visualize the effectiveness of the data visualization.
Built a style guide by using consistent colors, buttons, and icons useful for the future development of the dashboard.
Enhanced the information architecture by 35% by identifying essential features within the hearing aid fitting software.
Engaged developers in UX practices by examining the backend development of the fitting software to improve efficiency.
Worked with audiologists to identify naming protocols by conducting a competitive analysis to build a search and find feature.
Implemented behavioral change techniques to motivate patients to use hearing aid devices by developing new features in the Resound App.
Adopted Jira to monitor an agile team in the research and development of a learning game.
Conducted and analyzed exploratory research by interviewing 30 users to identify critical features of games in class settings.
Assisted with the creation of user-flow, sitemaps, user journey, and the design of an interactive Adobe XD prototype for further studies.
Directed three usability tests to measure user satisfaction and analyzed the game flow with 30 students to find issues and improve iterations.
Conducted heuristic evaluations and cognitive walkthroughs by analyzing usability issues to improve usability by 20% on internal websites.
Built prototypes based on research outcomes with Axure to present new ideas to product owners.
Strategic weekly planning with team members in an Agile Environment for improvements, iterations, and individual progress.
Helped facility engineers save money when 1.5 million dollars was spent on purchasing new equipment for conference rooms by investigatinghow employees collaborate and work by testing equipment.
Worked closely with software engineers to build a cloud service to automate and digitize printing products for tax and accounting.
Managed a database system of 850 products for printing and digital content while facilitating files between internal business units.
Accomplished 80% efficiency of the database by working with developers on improving the usability of the system.
Coordinated with graphic designers and editors to support 95% of digital production for tax and accounting products.